Terms of Service

This website is operated by Fullerskin HK Limited. Throughout the site, the terms “we”, “us” and “our” refer to FullerSkin.hk. Fullerskin HK Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, customers, and content contributors.

Please read these Terms carefully before using our site. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms. We reserve the right to update or change these Terms by posting updates to our site. It is your responsibility to check periodically. Continued use after changes are posted constitutes acceptance.

PRODUCT INFORMATION

All Fullerskin products are handcrafted using natural and organic ingredients. We strive to ensure product descriptions, ingredients, and usage recommendations are accurate. However, we do not guarantee all product information is complete, current, or error-free. Ingredient lists may change as formulas are updated.

INTENDED USE

Our products are for external use only. They are not intended to diagnose, treat, cure, or prevent any disease and are not substitutes for professional medical advice. Please consult a healthcare professional if you are pregnant, breastfeeding, or have allergies or medical concerns.

ALLERGIC REACTIONS AND PATCH TEST

Everyone’s skin is unique. We are not liable for allergic reactions or skin sensitivities that may result from using our products. Customers must review the full ingredient list on the product page. Always perform a patch test before first use.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Fullerskin HK Limited and its affiliates are not liable for any direct or indirect damages resulting from the use or misuse of our products, including skin reactions. All products are used at your own risk.

ORDER ACCEPTANCE AND PRICING

All orders are subject to acceptance and availability. Prices are listed in Hong Kong Dollars (HKD) and may change without notice. We reserve the right to cancel any order, including those with pricing or stock errors.

SHIPPING AND DELIVERY

We aim to deliver orders promptly, but are not responsible for delays caused by couriers, weather, customs, or other external factors. Risk of loss transfers to you upon delivery to the shipping provider.

RETURNS AND REFUNDS

Due to hygiene and safety, we do not accept returns for opened or used products. If your order is incorrect, damaged, or faulty, contact us within 3 days of delivery. Claims must include photographic evidence. Returns require prior authorisation. Products must be unopened, complete, and in original packaging.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or limit any order. You agree to provide current, complete and accurate purchase and account details. Update your email, billing, and payment details promptly to ensure successful transactions.

MODIFICATIONS TO SERVICE AND PRICES

Product prices may change without notice. We reserve the right to modify or discontinue the Service or any part of the website without notice. We are not liable for such changes.

PRODUCT DISPLAY

We strive to display product images and colours accurately, but cannot guarantee exact matches due to screen differences. We may limit product sales on a case-by-case basis and may discontinue any product at any time.

OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties. Your use of such tools is at your own risk. Any new features or services introduced will also be governed by these Terms.

THIRD-PARTY LINKS

We may link to third-party sites. We do not endorse and are not responsible for third-party content, accuracy, or services. Use of third-party websites is at your own risk.

USER SUBMISSIONS

By submitting content (e.g. reviews, ideas, or feedback), you grant us permission to use, modify, and publish it without compensation or obligation. You agree not to submit unlawful, harmful, or misleading content. We may remove content that violates our policies.

PERSONAL INFORMATION

Your submission of personal data is governed by our Privacy Policy.

ERRORS AND OMISSIONS

There may be errors or omissions on our website related to product information or availability. We reserve the right to correct any errors and to update or cancel orders without prior notice. In case of conflict, the English version shall prevail.

PROHIBITED USES

You may not use our site for unlawful purposes or to violate intellectual property rights, harass others, or spread malware. We reserve the right to terminate access for misuse.

DISCLAIMER OF WARRANTIES

We do not guarantee that the service will be uninterrupted or error-free. Services and products are provided “as is” without warranties of any kind. We are not liable for any damages arising from your use of the service or products.

INDEMNIFICATION

You agree to indemnify Fullerskin HK Limited and its affiliates from any third-party claims resulting from your breach of these Terms or violation of laws.

SEVERABILITY

If any provision is found unenforceable, the rest of the Terms will remain in effect.

TERMINATION

You may terminate these Terms at any time by discontinuing use of the site. We may terminate access without notice for violations. Obligations before termination remain in effect.

GOVERNING LAW

These Terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes will be subject to the exclusive jurisdiction of the Hong Kong courts.

CHANGES TO TERMS

We may revise these Terms at any time. You should check this page periodically. Continued use after updates means you accept the revised Terms.

HEALTH INFORMATION DISCLAIMER

Our C60 oils are sold for research or replication of studies. These products and statements have not been evaluated by the FDA or Hong Kong FHB. Our products are not intended to treat or prevent any disease. Content is for reference only and is not medical advice. Consult a professional healthcare provider before using supplements or if you have medical concerns.

CONTACT INFORMATION

Questions about these Terms should be sent to: info@fullerskin.hk